Home Loan / Collection Specialist
Home Loan / Collection Specialist
Non-Exempt / Hourly
EOE STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Summary
Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors, customers, and attorneys. Manages overdue accounts by collecting past due bills and by utilizing loss mitigation techniques to secure the funds.
Duties:
Communicates with borrowers and various third parties associated with real estate transactions relating to foreclosures/bankruptcies and educate them on options available to resolve their delinquency.
Obtain information sufficient to review loss mitigation options, and to make proper recommendations
Initiate contact with customers who have defaulted on their mortgages, made through phone calls and use of a predictive dialer.
Respond to customer inquiries regarding mortgage defaults and loss mitigation options.
Evaluate the customer's financial ability, reason for default, and ability to make payment.
Recommend and initiate loss mitigation options that are appropriate to the situation.
Negotiate and formalize repayment arrangements with customers in foreclosure when appropriate. This includes verifying arrears, formulating terms of repayment, drafting stipulated repayment agreements, an insuring that the initial terms and conditions of the agreement are met.
Coordinate and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies.
Document stipulated repayment terms to ensure the agreements can be monitored.
Communicate with attorneys on loss mitigation efforts and arrangements.
Initiate and monitor research on accounts as required.
Responsible for meeting legal requirements and following internal policies.
Education &
Experience:
High School diploma or comparable experience
Prior experience in debt collection required. Mortgage Banking preferred (specifically, back-end collections, loss mitigation or foreclosure experience)
Skills:
Ability to work under stringent deadlines stressing urgency to achieve monthly goals.
Ability to analyze loans to make good business decisions.
Bi-lingual capabilities a big plus
FDCPA experience helpful.
Ability to handle multiple tasks.
Ability to present a professional image and demeanor to internal/external customers.
Ability to communicate effectively both orally and in writing.
Basic knowledge of PCs and related software such as Excel and Word
Demonstrated organizational skills and ability to handle confidential material.
Demonstrates professional behavior and teamwork, punctual, dependable and adheres to company policies and procedures.
Physical Requirements:
Ability to sit for long periods of time
Lifting 25 lbs. or less
If interested in this position please go to www.bsifinancial.com under the careers tab.Estimated Salary: $20 to $28 per hour based on qualifications.
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